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Frequently Asked Questions
Can you accept OEM or ODM orders?
Yes, OEM and ODM are welcome. We are fully capable of customizing designs, shapes, and sizes according to specific customer requirements.
What is your minimum order quantity (MOQ)?
Usually, the MOQ for products in stock is one carton. For customized products without existing stock, the minimum order quantity is typically 1000+ units.
Can you provide free samples?
Yes, we can provide free samples; you are only required to cover the express shipping fees.
How long is the delivery time for samples and production?
Existing samples take about 3 working days. Custom designs take approximately 7 working days. Standard production for MOQ orders takes about 10-15 days.
What file formats are needed for custom designs?
We accept JPG, AI, CDR, or PDF formats. Our design team can also assist in creating new references for your final confirmation.
What payment methods do you accept?
We accept bank transfers, online payments via major platforms, Alipay, WeChat Pay, PayPal, and Credit Cards.